For a long time at The Company, we've had a fellow in charge of field service - sending people out to fix something that broke or to do something more complicated than can be handled by a bio-molecular scientist with a PhD. Well, he's gotten too busy to do that and we at The Company also want to apply a lot more rigor to the Quality Management dimension of the field service function. That's where I come in.
So starting Monday, Field Service responsibilities become my responsibility. Two more people will be reporting to me and I'll have the charge to implement an effective integrated service management system.
In other words, I just got an upgrade. And I get an iPhone. OTOH, I think I'm gonna be pretty busy.