So we've been having a problem with file downloads here at the house for about TWO MONTHS and we made our (approximately) tenth call to support tonight after two hours of working to reproduce the problem while we DISCONNECTED the phone line from the house wiring entirely (well, almost). After spending 30 minutes on hold, then 59 minutes on a call back from the supervisor (tier 2), and then the call dropping, and then another 25 minutes on the phone, we were assured (again) that the problem will be addressed by the technicians on their end and we will be notified to retry the connection.
If this doesn't work, we're going to another service provider.
In much happier news, it seems that not one but two of my children graduated recently; Jessamy from SFSU with her BA and Danny from eighth grade. It is on to a job (somewhere) for Jessamy and high-school for Danny. Needless to say I'm very proud of both of them. Congratulations, kids.